Complaints Policy

01989 514514

Complaints Procedure
Here at RB Cars, our aim is to provide you with excellent customer service. If we fail to meet your expectations, we will try to put things right as quickly as possible.

If You Have a Complaint
The Financial Conduct Authority defines a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

You can notify us of your complaint through the following channels:

In Writing:
RB Cars
Phoenix Yard
Station Street
Ross on Wye
Herefordshire
HR9 7AQ
Email: sales@rbcarsuk.co.uk
What Happens If We Cannot Resolve Your Complaint Straight Away?
If we are not able to resolve your complaint straight away, we may need to carry out further investigations.

Once received, your complaint will be investigated and dealt with in the following way:

By Day 7: We will try to provide you with a full reply. If this is not possible, we will confirm who will be looking into your complaint.
By Day 28: We will endeavour to investigate your complaint and provide a full response to you at this stage. However, if for any reason we are unable to provide a full response by this time, we will contact you and provide you with an update of the current situation.
By Day 56: In the unlikely event that your complaint has not been resolved by this stage, we will write to you with a final response. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Customer Reviews

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I found R and B cars to be really helpful. They were informative and able to answer any questions that I had quickly and easily. They made me feel at... Read More

hannah H

So helpful, making the experience stress free and with no pressure at all! They did all the work they said they would! Would highly recommend!... Read More

katy E

Friendly and knew their stuff, made the whole process really easy couldn't fault them or the car. Highly recommend them, honest top blokes.... Read More

Francesca G

Very good experience very helpful and friendly would go back if i was looking for a new car have told friends... Read More

DENNIS B

The guys at RB cars were excellent, helpful, not pushy and very understanding when I had some issues.... Read More

PAUL R

R B cars - I recently purchased a car from Darren and Russell. This is the first time in 40 years in motoring that I found a second hand car dealer th... Read More

Steve Lake

Bought a used van from here. Can't fault the service. Very friendly team. Would definitely recommend.... Read More

Jill Hyndman

Great guys working there and very helpful as much as they are very busy. Highly recommend. Changed my car with them a few years ago and used again rec... Read More

Ms Brown

Despite the fact that i am disappointed that, the charge for delivering to my home, my first BMW was excessive, and unjustified, from Gloucester to Ea... Read More

Yogi Patel

Can't fault them the customer service was excellent , the car is an absolute pleasure , few teething problems which were sorted straight away with no... Read More